HRSA requires organizations to update their Strategic Plan at least every three years. The appointment of a new CEO in 2024 created a timely opportunity to reassess and realign our priorities, setting a clear direction for Fenway Health’s future.
Our planning process was comprehensive and inclusive—featuring discovery interviews, leadership retreats, and multiple rounds of refinement. We actively engaged staff, patients, Board members, and key stakeholders throughout, gathering their insights, aspirations, and feedback to shape the plan, revise our mission statement, and establish a vision.
The result is the 2025–2028 Strategic Plan, unanimously approved by the Board of Directors. Built on a foundation of equity and meaningful community partnerships, the Strategic Plan centers on caring for our team, expanding access to care for those who have long been overlooked or underserved, and protecting our purpose.
From our earliest days, Fenway Health has stood as a beacon of hope, equity, and resilience. Born in a time of profound social upheaval, we have never wavered in our mission: to care for those too often left behind. Through the AIDS crisis, the fight for LGBTQIA+ rights, public health emergencies, and persistent systemic inequities, Fenway has not only endured—we have led.
Our reach extends far beyond Boston. Through research, education, advocacy, and compassionate care, we’ve shaped policy, saved lives, and inspired change across the nation and around the world. We are the hub of a global ecosystem committed to caring for the LGBTQIA+ community and ending the HIV epidemic.
And through every challenge, we’ve emerged stronger—because our foundation is built on community, courage, and an unshakable belief that health care is a human right.
This past year was no exception. Amid persistent financial challenges, market pressures, and organizational change, we continued a journey of transformation—focused on stabilizing Fenway Health and rebuilding trust with our people and our community. Thanks to the resilience and dedication of our team and support from the community partners and supporters, we’ve made real progress.
At a time when the communities we serve face growing threats, Fenway’s future depends on one thing: moving forward together. With shared purpose and strong partnerships—within our organization and beyond—we can meet the moment.
Our new Strategic Plan, Mission, Vision, and Values reflect what we’ve learned and what we hope to achieve. Our priorities are to support our team, protect our mission, and expand care for those too often left behind.
No organization succeeds alone, and that’s especially true for Fenway. Everything we do—care, research, education, advocacy—is grounded in our mission. And none of it happens without you. Your support and partnership makes our work possible.
Together, we advance. Together, we heal. Together, we rise.
At Fenway Health, we remain committed to growing as a multicultural organization that places racial equity at the center of our work, because racism shapes many U.S. systems. We focus on closing racial gaps to spark broader, lasting change, while advancing equity across all areas of identity—including gender, gender identity, sexual orientation, ability, age, and income. This journey involves transforming our organization from within and partnering with our community through open dialogue, transparency, and shared decision-making.
Rooted in the LGBTQIA+ community and racial justice, Fenway Health provides and advocates for compassionate, equitable healthcare, research, and education —empowering people from all walks of life to live, love, and thrive freely.
A world where everyone can lead fulfilling, healthier lives, with the resources and care needed to achieve health equity for all.
We foster connections with each other and community partners to strengthen our impact. We cultivate brave spaces in which people can come together to connect, be heard, and support one another.
We are driven to identify, develop, and execute novel approaches to tough challenges to drive progress.
We believe every person is entitled to the same rights, access to power and resources, opportunity to live the life of their choosing with respect.
We will be a national leader in delivering exceptional, culturally responsive, stigma-free care and preventative services that close health gaps for all. We will do this by:
We will create a workplace where our team, reflecting the communities we serve, can authentically show up, feel respected, and thrive. We will do this by:
We will ensure organizational sustainability through bold advocacy, community-driven action, diversifying revenue streams, and leveraging new business opportunities. We will do this by: